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Engage Cards failure

Recently, members with Engage Cards were sent some communication indicating that a new card would be sent to them and that the sort code and account number which they were sent was to be given to their credit union.

Several members contacted us to give us the new card sort codes and account numbers. As Engage Cards is a third party provider, we don’t keep this information on our records therefore we’ve had to decline these offers.

It has come to our attention that no one has been sent a new card and that the system for loading cards will no longer respond to the transfers that we put through for members.

Our staff have contacted Engage Cards who apologised for the issues caused and confirmed that a provider that they use has created the problem and that their switchboard is now jammed with calls.

We understand how much our members rely on the card transfers and we apologise for the miscommunication and inconvenience that has been caused by Engage Cards. Engage Cards are trying to resolve the issue as quickly as possible.

As some of you may already know that we intending to transfer to a new card provider called the Change Account. We are currently working with them on an improved implementation date.

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Oxfordshire Credit Union at Westmill Wind and Solar AGMs

Oxfordshire Credit Union is delighted to have a stand at the Westmill Wind and Solar co-operatives joint AGM at the Cornerstone Arts Centre in Didcot on Saturday 20th May. We will be at the event with leaflets and application forms for Oxfordshire Credit Union, to increase awareness of the savings and loans we are able to offer to people living or working in Oxfordshire. We hope to see you there!

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We’ve lent £403,000 in 18 months

We’ve completed a review of what we’ve lent to members since 1st October 2015. We’ve made 413 loans since then, totalling £403,000. The majority of members borrowing funds are women, and the average loan was just under £1,000 each.

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New chair for Oxfordshire credit union

The OCU board met this week for its first monthly meeting since Saturday’s AGM. The new Chair in place Mark Luntley has been a board member since 2006, and previously led the board for several years.

Mark thanked the outgoing Chair David Soward for his service over the last year not least overseeing a year of good progress in service growth. All the board wished David the best for the future.


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Annual general meeting agrees 1% dividend

Our annual general meeting took place at the Quaker meeting hour at St Giles. Members heard about the good progress over the last year, member share capital is up 11%, loans up 59% and bad debts down by 43%. Members agreed the accounts, and elected three new board members.

As a result of the rapidly improving finances the AGM agreed to pay a 1% dividend to savers. This will be added to members’ accounts in the coming weeks.

The AGM thanked the outgoing Chair David Soward for his work over the last 12 months and welcomed Mark Luntley as the new Chair.

The keynote speaker was Steve Eyre from neighbouring Swan credit union, who explained how they have grown membership with a decentralised “community bank” approach.

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We welcome a new Board member

We are very glad to welcome today a latest Board member, Steve Edwards.  He comes to us with a wealth of business experience but also a track record in voluntary work in and around Oxford.  Come to the AGM on April 22nd 2017 and meet him in person!

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OCU at Chipping Norton Coop

Oxfordshire Credit Union was at the new and wonderful “Chippy” branch of Midcounties Co-operative on a busy Saturday morning. Volunteers were explaining what the credit union does, why saving is important and how we help members stay away from high cost lenders.


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