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Engage Cards failure

Recently, members with Engage Cards were sent some communication indicating that a new card would be sent to them and that the sort code and account number which they were sent was to be given to their credit union.

Several members contacted us to give us the new card sort codes and account numbers. As Engage Cards is a third party provider, we don’t keep this information on our records therefore we’ve had to decline these offers.

It has come to our attention that no one has been sent a new card and that the system for loading cards will no longer respond to the transfers that we put through for members.

Our staff have contacted Engage Cards who apologised for the issues caused and confirmed that a provider that they use has created the problem and that their switchboard is now jammed with calls.

We understand how much our members rely on the card transfers and we apologise for the miscommunication and inconvenience that has been caused by Engage Cards. Engage Cards are trying to resolve the issue as quickly as possible.

As some of you may already know that we intending to transfer to a new card provider called the Change Account. We are currently working with them on an improved implementation date.

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There’s an opening at the credit union!

Oxfordshire Credit Union is looking for an enthusiastic individual to join our voluntary Board of Directors as the secretary. Being in the secretary position, your responsibilities include:

  • Ensuring the organisation complies with the relevant laws, policies, processes and frameworks
  • Handling the correspondence
  • Overseeing the organisation of the Annual General Meeting (AGM)

If this position sounds like something that interests you, please view the full job description and send us an email stating why you would be the ideal person for the role.

We look forward to hearing from you!

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Happy International Credit Union Day!

It’s International Credit Union Day! Today’s the day we celebrate the spirit of the global credit union movement. We also had another reason to celebrate; it was the 70th Anniversary of International Credit Union Day! This year, we thought of a great way to celebrate the good that credit unions around the world are doing; by hearing what our members have to say (yes, you). We asked you to send in some stories of how the credit union has helped you. From the responses, we’ve picked a few of our favourites:

“I needed a month’s rent in advance, in order to move. Luckily I was able to get a loan through credit union using my child benefit. Without this, myself and my children would never have been able to move into our lovely new home.”

“I have been able to take my girls for a holiday due to the little savings I have managed to put aside over the years. I do not think it would have been possible otherwise. I am proud to be a member. I would recommend CU any day.”

“It’s been a great way of saving just a little bit every month, with a standing order. And the credit union are great at just transferring what I need from those savings straight into my bank account – all it takes is a quick email! Great service helping with my cash flow and putting money aside for a rainy day.”

“I have managed to save little by little which I wouldn’t have been able to do with a regular savings account.”

“Would have never saved if it were not for the credit union. Loans are good and interest rate reasonable”

“Very quick and simple service. Highly recommended to others”

“Fantastic service, both with savings and loans”

Hearing some of these stories remind us of why we do what we do. Whether you just joined or have been with us from the beginning, thank you for being a member of Oxfordshire Credit Union. Here’s to another 70 years!

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Join Our Board of Directors

We are looking for driven, enthusiastic and innovative people to join our voluntary Board of Directors. The Directors can make a real difference to the sustainable growth and success of Oxfordshire Credit Union. This growth means we can help more people by providing ethical, responsible, affordable loans and safe savings plans.

We’re looking for up to four new Directors, ideally with knowledge and experience of personal financial services. We’re also keen to hear from anyone who has particular experience in the following areas:

  • business development
  • product marketing and promotions
  • charity / social enterprise role

We’re proud of the growth we’ve achieved in only 12 years, providing services to people who live or work in the Oxfordshire area.

With a new team in place, we are enthusiastic and optimistic about embarking on a new growth phase.

Our services are more vital than ever; levels of problem debt and persistent use of high-interest payday loans are increasing dramatically across Oxfordshire. By volunteering your knowledge, your skills and experience, you could help us become the most prominent and reputable “go-to” social lender in the region.

Oxfordshire Credit Union values diversity and promotes equality. We encourage and welcome applications from people of all backgrounds.

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Could YOU be the new Chair of the Board of Directors?

Oxfordshire Credit Union is currently on the lookout for a new chair of the Board of Directors. If you see yourself as a strong leader with excellent inter-personal and relationship building skills, then send us an updated copy of your CV: info@oxfordshirecreditunion.co.uk. Please include a short paragraph in your email too explaining why you think you’d be perfect for the role.

To view the full advert for Chair of the Board of Directors, please click here.

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We’re now members of OCVA!

Oxfordshire Credit Union are now officially members of Oxfordshire Community and Voluntary Action (OCVA)! To find out more about them, click the image below to check out their website.

OCVA Member Logo

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Are my details kept confidential from my employer if I borrow from you?

Yes. An employer will, of course, know what you are paying each week or month into the credit union. This is because they are managing the payroll deductions. However, they would not know if this was savings or a loan.

We would not normally contact your employer and would only do this with your agreement. The one exception is if individual defaults on a loan and leaves the organisation. In that event, we would reserve the right to ask their help to get in contact with you.

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